User experience reimagined
Design and prototyping Telia's future self-services, from online brand renewal to detailed component libraries and style guides.
Project overview
After Telia's (then Sonera) online brand renewal, multiple online self-services needed to be redesigned and tested with live prototypes. Work was done in cooperation with Art Director, Service Designer and third-party vendor developers, creating a responsive, more user-friendly experience.
About client
Telia Company AB is a Swedish multinational telecommunications company, known as Sonera in Finland before the merger.
Telia self-services allow customers to perform multiple administrative tasks online.
Project timeline
2011-2013 2.5 years
Roles & tasks
Concept Design, UI Design, UX Engineering, Design System Development, Prototyping, Workshopping, User Testing
Sonera Omat Sivut
Two-step renewal of self-service channels. Majority of designs were handed over as live prototypes for development teams. FWD Helsinki delivered design and components for 2011 online brand renewal, and soon after that self-services were redesigned to meet modern standars.
Responsive version — 2013
Inital version — 2011
People involved
Design
Miko Hiltunen (FWD Helsinki), Tero Liikka (FWD Helsinki), Janne Remes (FWD Helsinki)
Development
Janne Remes (FWD Helsinki)