Self-service channel renewal

Improving user experience of Wärtsilä Online to meet modern standards of cross-device environments.

Project overview ↓

Project overview

The earlier version of the portal was launched in 2014 and was very restricted to the technology available at that time. The new platform introduces number of new services while being significantly faster in load times. This is important in the type of setting where Wärtsilä operates, customers don't always have a huge amount of internet bandwidth, especially when they are sailing on vessels.

Wärtsilä Online
Wärtsilä Online Portal — Image courtesy of Wärtsilä

About client

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets.

Wärtsilä Online makes it easy to find product and service-specific information and documentation, procure spare parts, track deliveries, plan and oversee service and maintenance activities and much more. It is a secure and reliable platform for collaborating with Wärtsilä quickly, directly and transparently.

Project timeline

2019-2023 4 years

Roles & tasks

UX & UI Design, UX Engineering, Component Library Development, Feature Planning, Prototyping, Workshopping

Design process

Initial business research, interviewing, prototyping and visual design had been done in the earlier phase of project. I was working closely with other designers and a team of developers, building Wärtsilä Online further by designing new features with customer, maintaining a component library for faster development time, and creating prototypes for testing user experience.

Project room
Early design phase at Wärtsilä Campus. Many people were interested about the project during design process and were eager to chat, share knowledge and attend.

Renewed portal

New design uses existing Wärtsilä brand guidelines, icon family and a shared Wärtsilä UI component library as a base. Some key features of the service are:

  • Dark and light themes for different environments
  • Customized views for different user profiles
  • Collaboration and support tools
  • Requesting quotations, placing orders with up-to-date prices and availability, and detailed order history
  • Technical documentation and manuals
Dark theme
Dark theme
Light theme
Light theme
Engine performance
Engine performance data view
Commerce
Spare Parts catalogue with online shopping

We provide all the same services online you would get otherwise from Wärtsilä through traditional channels.

—Jyri Kulmala, General Manager of Online Development, Wärtsilä

People involved

Design

Jere Elo (Nordcloud), Rami Ertimo (Nordcloud), Janne Remes (Nordcloud), Kati Pihko (Nordcloud), Jukka Haikara (Nordcloud)

Development

Tero Lindeman (Nordcloud), Nikita Sherbakov (Nordcloud), Aki Arima (Nordcloud), Ari Aittomäki (Nordcloud), Mark Piispanen (Nordcloud), Artem Kolichenkov (Nordcloud), teams from Wärtsilä, Cerion and Fluido